Please read the following Privacy Policy which explains how Global Awarding Education Ltd (”GAE”) uses and protect your personal information. This Privacy Policy applies to the use of GAE’s website and any web-based services on which a link to this policy appears (the "Website"), as well as any personal data collected when contacting us directly.

 For the purpose of the Data Protection Act 2018 and the EU General Data Protection Regulation (the "GDPR") (together, the “Data Protection Legislation”), the data controller is GAE of 10 Queen Street Place, London, United Kingdom, EC4R 1BE, United Kingdom.

By providing us with any information about yourself, you understand that we will process your personal information in accordance with this Privacy Policy.

GAE may amend this Privacy Policy at any time and where we make material changes to it we will provide notice on our website. By continuing to use our Website you agree to the updated Privacy Policy. If you do not agree to any changes that we make, you should not use or access (or continue to use or access) our Website.

Data we collect

From the Website we may collect the following information:

·        contact details, such as name, email and phone numbers

·        organisational details, such as organisation name and job title

·        IP address, geographic location

·        queries or any feedback you leave.

How we use your data

GAE may collect information to:

• provide a product or service
• send you communications about a product or service
• deal with requests relating to a product or service
• send you promotional and marketing communications
• respond to queries or feedback
• use feedback to improve our Website, products or services
• help you interact with us.

Analytics

We also use third party software for analytics; information is collected and transmitted to the analytics provider. We may then use this information to compile statistical reports and evaluate how our websites, products and services are used.

Cookies and Similar Technologies

We use cookies (simple text files) on your device and similar technologies to assist in gathering information about site behaviour and to assist in the provision of our services to you. Our cookies and those provided by third parties may store preferences, assist in signing you into a service, monitor website or service performance or provide advertising.

If you wish to restrict or block cookies and similar technologies, you can do so via your browser settings. Please refer to the help function of your browser for details on how to do this. Please be aware that restricting cookies may impact on the functionality of the Website and any online services.

Social Media

The Website use social media functions. These features are provided by third parties and your interactions with them are governed by the privacy policy of those providers. The providers may include Facebook, Twitter and LinkedIn .

Processing your data

We process your information using one of the following lawful bases:

• Consent
• To provide you with marketing and communications
• To publish customer reviews, testimonials or case studies
• Legitimate interest
• Selling and supplying our services
• Promoting our services
• Understanding our customers’ behaviour, activities and preferences
• Ensuring the security and integrity of our services
• Handling customer contacts, queries, complaints or disputes
• Contract
• Providing you with a service
• Legal obligation
• Where we need to hold your data to comply with the law.

Where we rely on your consent to process any of your personal information, you may revoke your consent at any time. Any such revocation will not affect the lawfulness of any prior use of that personal information.

How we share your information

In order to deliver our services we may share your data with third party vendors and outsourced service providers that assist us in carrying out business activities. We only share data where required and only for the specific purposes listed above. We never sell your data to third parties.

International transfer of data

We endeavour to store personal information within the EU wherever possible, but in some cases information may be transferred internationally where there is a technological requirement or third party service provider. In these cases, we will ensure that third party providers provide adequate safeguards to protect that data.

Retention of data

We will only retain your personal data for as long as:

·        it is needed for the purposes set out in this Privacy Policy

·        the law requires us to do so.

Management and deletion of data

If you would like to be removed from our database or check the information we store about you, please contact us using the details at the end of this Privacy Policy.

Please note that in some cases we may not be able to action a request for access to, or removal of, data we hold on you because certain permitted exemptions apply. We will tell you if that is the case.

Security

We are committed to keeping your personal data safe and secure from unauthorised access to or unauthorised alterations, disclosure or destruction of information that we hold.
 

Our security measures include:

• encryption of our services and data
• regularly reviewing our information collection, storage and processing practices, including physical security measures
• restricting access to personal information to only employees, contractors and agents who need to know that information in order to process it for us and who are subject to contractual confidentiality and processing obligations
• internal policies setting out our data security approach and training for employees.

Contact us if you:

·        have a question about anything in this Privacy Policy

·        think that your personal data has been misused or mishandled.

Insert contact details of the person responsible for data protection at GAE

You can also make a complaint to the Information Commissioner, who is an independent regulator.

casework@ico.org.uk
Telephone: 0303 123 1113
Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire SK9 5AF